At TechBolt Store, we work hard to provide high-quality used laptops and electronic gadgets at affordable prices. While all sales are final, we do offer exchanges under certain conditions to ensure you get the right product.
If you wish to initiate an exchange or warranty claim, please contact us at:
📧 Email: support@techboltstore.com
📱 WhatsApp: +971 54 543 4006
1. Return Eligibility
- Customers may request an return within 7 days from the delivery date.
- Requests made after this period cannot be accepted.
To qualify for an exchange:
- The product must be returned in the same physical condition as received — free from scratches, dents, or signs of misuse.
- All original accessories and packaging must be included.
- A valid invoice or order confirmation must be provided.
⚠️ TechBolt Store reserves the right to inspect the product and decline an exchange if the above conditions are not met.
2. Return Process
- Once your product is returned and inspected, we will process the exchange for another model or unit of your choice (subject to stock availability).
- If the chosen replacement product is of higher value, you will need to pay the price difference.
- If the chosen replacement product is of lower value, no refund will be issued — instead, you may select an alternative product of equal value.
Important:
- All shipping costs related to exchanges are the responsibility of the customer.
3. Shipping Guidelines – Domestic & International
- Within UAE:
- Pickup service may be available in certain Emirates (fees may apply).
- In other Emirates, customers must arrange and pay for return shipping.
- Outside UAE:
- Customers are responsible for all shipping charges, customs duties, and taxes for exchanges or warranty claims.
- If a defect is verified, TechBolt Store will cover repair or replacement costs — but shipping remains the customer’s responsibility.
4. Non-Returnable Items
Returns will not be accepted if:
- The product shows physical damage, water exposure, or tampering
- The device has been modified, altered, or software-locked after delivery
- Parts, accessories, or packaging are missing
- The request is made after the 7 day period
5. Order Cancellations
- Orders can be cancelled only before dispatch.
- Once shipped, the standard exchange policy applies.
6. Warranty – TechBolt Guarantee
Every product comes with a 1-month Guarantee, covering:
- Internal defects or workmanship issues
- Device failures under normal usage
Not covered:
- Physical or accidental damage
- Water exposure, misuse, or software issues
Shipping under warranty:
- Customers cover all shipping costs (domestic & international).
- If the defect is confirmed, TechBolt Store will handle repair or replacement — but not logistics.
7. Preventing Policy Misuse
To maintain fairness, TechBolt Store monitors repeated return requests. We reserve the right to restrict future exchanges in cases of misuse.
8. Contact Us
To request an exchange or warranty claim, please provide:
- Order number
- Full name
- Issue description
- Photos or videos (if applicable)
📧 Email: support@techboltstore.com
📱 WhatsApp: +971 54 543 4006
