Your privacy matters to us. This Privacy Policy explains how TechBolt Store (“TechBolt,” “we,” “our,” or “us”) collects, uses, shares, and safeguards your personal information when you visit our website or make a purchase. Please take a moment to read it carefully.
1. Information We Collect
a. Information You Provide
- Account & Order Details: Name, email address, phone number, shipping address, billing address.
- Payment Information: Transaction references (we do not store full card numbers or sensitive credentials).
- Customer Support: Chat transcripts, emails, and WhatsApp conversations with our team.
b. Information Collected Automatically
- Device & Usage Data: IP address, browser type, operating system, pages visited, and time stamps.
- Cookies & Tracking: Session cookies, analytics cookies (e.g., Google Analytics), and marketing pixels.
2. How We Use Your Information
We process your personal data for the following purposes:
- Order Fulfillment & Support: To process, ship, and deliver your orders through trusted courier partners; to manage returns, refunds, exchanges, and warranty claims.
- Payment Processing: Currently, we only offer Cash on Delivery. Refunds (if applicable) are issued via the original payment method.
- Service Improvement & Personalization: To analyze browsing patterns, improve our website and product selection, and provide tailored recommendations and promotions.
- Legal & Compliance: To prevent fraud, ensure compliance with our policies, and meet our obligations under UAE Data Protection Law (Federal Decree-Law No. 45/2021) and other applicable regulations.
3. Sharing & Disclosure
We will never sell your personal information. We may share it only in the following limited situations:
- Service Providers: With payment processors, shipping couriers (e.g., DHL, Aramex), IT hosting, and analytics partners—strictly for operational purposes.
- Legal Authorities: When required by law or necessary to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or asset transfer (you will be notified if this occurs).
All third parties are contractually required to keep your data secure and use it only for the agreed purpose.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable essential site functionality (session cookies).
- Measure and improve site performance (analytics cookies).
- Deliver relevant advertising and marketing (tracking pixels).
You may disable cookies through your browser settings, but certain features of the site may not work properly without them.
5. Data Security & Retention
- We use industry-standard safeguards such as TLS encryption and secure servers to protect your information.
- We do not store full payment credentials—this is handled securely by our payment partners.
- We retain your personal data only as long as necessary to fulfill the purposes described, typically up to 5 years for order records, unless a longer period is required by law.
6. International Data Transfers
If you are accessing our services from outside the UAE, please note that your information may be transferred to and processed in the UAE. We take all necessary steps to ensure your data remains protected in line with UAE law.
7. Your Rights
Under UAE law and other applicable privacy regulations, you have the right to:
- Access the personal data we hold about you.
- Correct or update inaccurate information.
- Request deletion of your data, subject to legal obligations.
- Withdraw consent where processing is based on consent.
- To exercise these rights, please contact us at support@techboltstore.com or WhatsApp us at +971 54 543 4006. We aim to respond within 30 days.
8. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” above will always indicate the most recent version. We encourage you to review it periodically.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
Email: support@techboltstore.com WhatsApp / Call us : +971 54 543 4006
We value your trust and are committed to protecting your personal information.
